FAQs

1. What products does Alvoryn sell?

Alvoryn offers practical everyday products designed to make home, kitchen, and daily organization easier. Our products are selected for usefulness, convenience, and everyday value.

2. Where do you ship?

Currently, Alvoryn is focused on shipping to customers in the United States.

3. How long does shipping take?

Orders are usually processed within 1–3 business days. After processing, USA delivery usually takes 7–15 business days.

4. Will I receive a tracking number?

Yes. Once your order has been shipped, tracking information will be sent to the email address used at checkout when available.

5. Can I cancel my order?

Orders can be cancelled within 12 hours after purchase, or before the order has been processed. Once an order has been processed or shipped, it cannot be cancelled.

6. Can I return my order?

Yes. Customers may request a return within 30 days of receiving the order. The item must be unused, undamaged, in its original condition, and approved for return before being sent back.

7. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at axelsamuelcastro0123@gmail.com. Include your order number and clear photos or videos of the damaged or incorrect item so we can review the issue.

8. Are shipping costs refundable?

Original shipping costs are non-refundable unless the return is due to our mistake, such as a damaged, defective, or incorrect item.

9. What payment methods do you accept?

We accept the payment methods shown at checkout. Available payment options may include credit cards, debit cards, digital wallets, or other secure payment methods depending on the store settings.

10. How can I contact customer support?

You can contact us by email at axelsamuelcastro0123@gmail.com. Please include your full name, order number, and a clear description of your question or issue so we can assist you faster.