Alvoryn ships products to customers in the United States.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing time does not include weekends or holidays.

During high-demand periods, product launches, sales, or supplier delays, processing may take slightly longer.

2. Estimated Delivery Time

Estimated delivery time for USA orders is usually:

7–15 business days after processing

In some cases, delivery may take longer due to:

• Carrier delays
• High order volume
• Weather conditions
• Customs or logistics delays
• Incorrect shipping address
• Remote delivery locations
• Supplier or warehouse delays

We always aim to ship orders as quickly as possible.

3. Shipping Costs

Shipping costs, if applicable, will be shown at checkout before payment.

From time to time, we may offer free shipping promotions.

4. Tracking Information

Once the order is shipped, customers will receive tracking information by email when available.

Please allow 2–5 business days for tracking information to update after the order has been shipped.

5. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If the customer notices an address mistake, they should contact us immediately at:

axelsamuelcastro0123@gmail.com

We can only update the shipping address before the order has been processed or shipped.

If an order is shipped to the wrong address because the customer entered incorrect information, we are not responsible for lost packages or reshipping costs.

6. Lost or Missing Packages

If tracking shows that a package is delayed, missing, or not moving, please contact us so we can help investigate.

If tracking shows the package was delivered but the customer did not receive it, the customer should:

• Check around the delivery location
• Ask household members or neighbors
• Contact the local carrier
• Confirm the shipping address

We will do our best to assist, but we are not responsible for packages marked as delivered by the carrier.

7. Shipping Delays

If there is a major delay with your order, we will do our best to notify you and provide an update.

If we are unable to ship within the stated timeframe, we may contact the customer with delay information and options, including waiting for shipment or requesting cancellation/refund if the order has not shipped.

8. Split Shipments

If an order contains multiple items, products may ship separately depending on warehouse availability and fulfillment location.

Customers may receive more than one tracking number for the same order.

9. International Shipping

At this time, Alvoryn is focused on the United States market. If international shipping becomes available in the future, shipping times, costs, and policies may vary by country.

Terms of Service

These Terms of Service apply to all visitors, customers, and users of Alvoryn.shop.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Store Information

This website is operated by Alvoryn.

Contact Email: axelsamuelcastro0123@gmail.com
Business Address: Barquisimeto, Barquisimeto 3001 Lara, Venezuela

2. Use of Our Website

By using this website, you agree not to:

• Use the website for illegal purposes
• Attempt to hack, damage, or disrupt the website
• Use false information when placing an order
• Copy website content without permission
• Interfere with store operations
• Abuse promotions, discounts, or checkout systems

We reserve the right to refuse service to anyone who violates these terms.

3. Product Information

We try to display product descriptions, images, prices, and availability as accurately as possible.

However, we do not guarantee that all product details, images, colors, measurements, or descriptions will be completely error-free.

Product colors may vary slightly due to lighting, photography, and screen settings. Product sizes may vary slightly due to manual measurement.

4. Pricing and Availability

Prices are listed in USD unless otherwise stated.

We reserve the right to change prices, discounts, product availability, or promotions at any time without notice.

If a product becomes unavailable after purchase, we may contact the customer with options such as waiting for restock, choosing an alternative product, or receiving a refund.

5. Orders

After placing an order, customers will receive an order confirmation email.

An order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order if:

• Payment cannot be verified
• The shipping address is invalid
• The order appears fraudulent
• The product is unavailable
• There is a pricing or product listing error
• The customer violates store policies

If an order is cancelled after payment, the customer will receive a refund to the original payment method.

6. Payment

Customers must provide accurate and complete payment information.

All payments are processed securely through third-party payment providers. We do not store full credit card details.

7. Shipping

Shipping times are estimates and not guaranteed unless specifically stated.

We are not responsible for delays caused by carriers, customs, incorrect addresses, weather, or circumstances beyond our control.

8. Returns and Refunds

Returns and refunds are handled according to our Refund and Return Policy.

Customers should review the Refund and Return Policy before placing an order.

9. Intellectual Property

All website content, including text, images, branding, design, layout, and graphics, belongs to Alvoryn or its content providers.

Customers may not copy, reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

Alvoryn is not responsible for indirect, incidental, or consequential damages related to the use of our website or products.

Our maximum liability for any order is limited to the amount paid by the customer for that order.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics tools, and apps.

We are not responsible for the actions, policies, or performance of third-party services.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page.

Continued use of the website after changes means the customer accepts the updated terms.

13. Contact

For questions about these Terms of Service, contact:

Email: axelsamuelcastro0123@gmail.com
Address: Barquisimeto, Barquisimeto 3001 Lara, Venezuela